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Robinhood internal probe finds hackers hit almost 2,000 accounts

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By: Bloomberg |

October 16, 2020 2:18:35 pm


Robinhood, Robinhood hack, Robinhood app, Robinhood features, Robinhood Bloomberg, Robinhood stock broker, Robinhood stocks app, Robinhood compromisedThis week, Robinhood sent push notifications to users suggesting they enable two-factor authentication on their accounts. It also plans to send customers more advice on security, according to the statement. (Image: Bloomberg)

Almost 2,000 Robinhood Markets accounts were compromised in a recent hacking spree that siphoned off customer funds, a sign that the attacks were more widespread than was previously known.

A person with knowledge of an internal review, who asked not to be identified because the findings aren’t public, provided the estimated figure.

When Bloomberg first reported on the hacking spree last week, the popular online brokerage disclosed few details. It said “a limited number” of customers had been struck by cyber-criminals who gained access by breaching personal email accounts outside of Robinhood, an assertion that some of the victims acknowledge and others reject.

The attacks unleashed a torrent of complaints on social media, where investors recounted futile attempts to call the brokerage, which doesn’t have a customer service phone number. Robinhood, which has more than 13 million customer accounts, is now considering whether to add a phone number along with other tools, the person said.

“We always respond to customers reporting fraudulent or suspicious activity and work as quickly as possible to complete investigations,” the company said in an emailed statement. “The security of Robinhood customer accounts is a top priority and something we take very seriously.”

This week, Robinhood sent push notifications to users suggesting they enable two-factor authentication on their accounts. It also plans to send customers more advice on security, according to the statement.

Several victims said they found no sign of criminals compromising their email accounts. And some said their brokerage accounts were accessed even though they had set up two-factor authentication.

Lena Williams, a human resources professional in the Chicago area, can’t figure out how hackers got into her account more than a month ago. She found no intrusion into her email and had set up two-factor authentication. But one day, she woke up to alerts that her investments were being sold, and she quickly discovered she was locked out of the account.

Robinhood has said it will work quickly with customers to secure their holdings. Williams said her account was hit Sept 10 and that her repeated emails and a Twitter message weren’t returned until Thursday.

Miah Brittany Laino, who works at a home-improvement store in Arizona, thought her account was safe for several reasons. She said two-factor authentication initially blocked someone from accessing it on Sept 13. She then followed Robinhood’s instructions to change her password. The firm said it would prevent trading until she submitted her identification. She didn’t bother to send it in, figuring it would be safer to leave the account disabled.

Early the next morning she received a barrage of alerts on her phone. “It said ‘This stock sold. This stock sold. This stock sold,’” recalled Laino, 29. “It’s like if you wake up at 4 am and your house is on fire.”

Fake ID

Unable to find a phone number, Laino said she emailed customer support but received no response. Then she checked her email’s trash bin and discovered someone had accessed it, setting it up to intercept messages from Robinhood. Laino said she got a call from customer support on Sept 25. That’s when she learned someone had created fake identification and submitted it to Robinhood to reactivate trading. The forgery had her information, a photo of a different person and a font that doesn’t match Arizona’s official state IDs.

Laino said Robinhood restored her account and stock holdings, but she still plans to eventually leave the firm.

“I don’t want to sell right now,” she said. “But I’m not going to put any more money into it. I don’t really trust them.”

Robert Riachi, 23, is still in limbo.

He said his email was compromised more than a week ago and that thousands of dollars went missing from his Robinhood account. Its customer support team asked him to provide ID, but Riachi said that since submitting it he hasn’t received updates. Each time he asked for one, he got a new case number and now has about 10 of them, he said, noting three are active.

Riachi, a software engineer in Montreal, said he had four years of savings in his account and doesn’t know whether they’re gone because he’s locked out. If he gets the money back, he plans to move his account to Charles Schwab Corp.

“I feel like my money could be put somewhere else, somewhere that has a human person that I can talk to,” Riachi said. “It’s kind of ridiculous that an investment app that’s handling people’s livelihoods, people’s money, has the audacity to make people wait several weeks to hear back anything.”

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Google has a ‘spooky plan’ for you this Halloween – Latest News

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Halloween is being celebrated across the globe. Celebrating the Halloween spirit, tech giant Google has added spooky 3D characters in AR (Augmented Reality) to Google Search. In other words, if a user searches for words like Halloween, Jack-o-lantern, human skeleton, cat, dog, or German Shepherd in the Google app or in their mobile browser, they will find these de-fright-ful characters on Google. Users can click pictures of/with these characters in the real world by tapping on ‘View in 3D’ in Google Search.

These 3D stickers were announced by Google via a post on microblogging site Twitter. “Halloween is almost here! Jack-o-lantern Get into the spirit with new de-fright-ful #Google3D characters in AR on Search. Spook up your space with an #AR creature,” reads the post.

The tweet also has a 30-second video showcasing Halloween characters like Jack-o-lantern, human skeleton, black cat, dog and more.

These stickers are available on both Android and iOS devices.

Google has also added other spook-tacular features across products to help celebrate Halloween this year. One such feature is 2016 Magic Cat Academy Doodle. Available on the Google homepage for the next 48 hours, clicking on the Doodle will allow users to join Momo the cat in an underwater adventure filled.

Users can also ask Google Assistant to play Halloween song. One can say, “Hey Google, sing the Halloween song” to hear about Google Assistant helping a werewolf, ghost and vampire get their haunting skills ready for Halloween. The song is available in Arabic, French, Indonesian, Japanese, Spanish, English across the globe and Portuguese in Brazil. They can also ask the Google Assistant to play Halloween sounds or change their doorbell ringtone to spooky suns theme on Nest Hello.



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Find the PC that’s just right for you- Technology News, Firstpost

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Selecting the best PC to match your requirement can be intimidating. Let’s help you select the right computer that will suit your needs. So, let’s first build your profile and check what you’re looking for.

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AfroTechNews.com – Afro-Tech-News – News On Blacks In Tech, And From A Black View | Oakland News Now Today … – Oakland News Now

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